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Questions about a toy, a gift, or an order? We are here to help.
HERE FOR YOU
Questions about a toy, a gift, or an order? We are here to help.
For order questions, include your order number and the email used at checkout.
From choosing a toy to playtime.
Tap a question to start
Delivery timing depends on your address and the available shipping option. Check the information shown at checkout before placing your order. For delivery questions about your order, contact our team.
Already ordered? Open the order-status link in your confirmation email for shipment updates. If you need help with timing, contact our team with your order number.
See delivery detailsEligible items may be returned within 30 days of receipt. Items must be unused and undamaged, with their original packaging and tags. Exclusions apply.
Return shipping costs depend on the reason for return. Email [email protected] with your order number and reason for return to get started.
See return & refund detailsStart with the age guidance for the toy you’re considering. Check its product description and packaging for recommended ages, warnings, included pieces and play instructions.
Choose according to the child's age and abilities, and provide adult supervision as directed. If a detail is missing or unclear, ask our team before ordering.
Your shipping cost is shown at checkout before you pay. Available shipping options depend on the delivery address.
Enter your address at checkout to see the options for your order. If you need help before ordering, contact our team.
See shipping detailsYour confirmation email is the best place to start. Open its order-status link. Shipment and tracking updates will appear there when available.
Can’t find the email or need help with a delivery? Send your order number and checkout email to [email protected].
Contact our team as soon as possible. Email [email protected] with your order number and the change you need.
We’ll check what is still possible. Once an order has been dispatched, changes or cancellation may no longer be available. You can also review the return options.
You can choose from the payment methods shown at checkout. Available options can vary by device, location and payment eligibility.
You can review your order total and delivery details before paying. There’s no need to send payment information by email.
Follow the instructions included with your toy. Assembly, cleaning and storage requirements vary by product.
Check the product details and instructions for any battery or charging requirements. Use only the specified power source. Need help? Send our team the product name and your question.
Get setup & care help